Shipping Policy – ALPHANOVAS
Effective Date: February 24, 2025
At ALPHANOVAS, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our shipping methods, estimated delivery times, shipping costs, and other important details.
1. Shipping Destinations
We offer domestic and international shipping to various locations worldwide.
✔ United Kingdom – Standard and express shipping options available
✔ International Shipping – Available for most countries, with delivery times varying by destination
If your location is not listed at checkout, please contact us at contact@alphanovas.xyz for assistance.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- Orders placed after 3:00 PM (GMT) will be processed on the next business day.
- During peak seasons or promotional events, processing times may be extended slightly.
3. Estimated Delivery Time
Shipping times vary depending on your location and selected shipping method:
📍 United Kingdom
✔ Standard Shipping: 3-7 business days
✔ Express Shipping: 1-3 business days
🌍 International Orders
✔ Standard International Shipping: 7-15 business days
✔ Express International Shipping: 5-10 business days
🚨 Please note: Delivery times are estimated and may be affected by customs processing, weather conditions, or carrier delays beyond our control.
4. Shipping Costs
- Shipping fees are calculated at checkout based on the destination and chosen shipping method.
- Orders over a certain amount may qualify for free shipping (subject to promotional offers).
- Customers are responsible for any import duties, customs fees, or taxes imposed by their country’s regulations.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through the carrier’s website or via ALPHANOVAS.
- If you do not receive tracking details within 3 business days, please contact us at contact@alphanovas.xyz.
6. Lost, Delayed, or Damaged Packages
- If your package is lost or significantly delayed, please notify us as soon as possible so we can assist in tracking the shipment.
- If your package arrives damaged, please take photos and report it within 48 hours to contact@alphanovas.xyz for assistance.
- ALPHANOVAS is not responsible for lost or stolen packages marked as “delivered” by the carrier. Please ensure your shipping address is secure.
7. Address Errors & Undeliverable Packages
- Customers are responsible for providing the correct shipping address at checkout.
- If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply for reshipment.
- If a package is refused upon delivery, the customer will be responsible for return shipping fees.
8. Contact Us
For any shipping-related inquiries, please reach out to our support team:
📍 Address: 48 Brynglas Road Street, Glyncoch, United Kingdom
📞 Phone: 077 4706 3421
📩 Email: contact@alphanovas.xyz
🌐 Website: https://alphanovas.xyz/