Refund and Return Policy – ALPHANOVAS

Effective Date: February 24, 2025

At ALPHANOVAS, customer satisfaction is our priority. We strive to provide high-quality handbags, but if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience is worry-free.

1. Eligibility for Returns & Exchanges

You may return or exchange an item within 30 days of receiving your order if it meets the following conditions:
✔ The item must be unused, undamaged, and in its original packaging with tags attached.
✔ The item must be free from stains, odors, or signs of wear and tear.
✔ The return request must be made within 30 days from the delivery date.
✔ Proof of purchase (order number or receipt) is required.

Non-Returnable Items:
❌ Items marked as Final Sale or clearance items.
❌ Personalized or customized products.
❌ Items damaged due to improper use or handling by the customer.

2. How to Request a Return or Exchange

Follow these steps to initiate a return or exchange:

1️⃣ Contact Us: Email our support team at contact@alphanovas.xyz with your order number and reason for return.
2️⃣ Approval & Instructions: Our team will review your request and provide return instructions if eligible.
3️⃣ Ship the Item: Carefully pack the item and ship it to the address provided in our return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
4️⃣ Inspection & Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days.

3. Refund Process

✔ Refunds will be issued to the original payment method (credit card, PayPal, etc.).
✔ Refund processing time may vary based on your bank or payment provider.
✔ Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

4. Exchanges

✔ If you wish to exchange an item, follow the return process above and indicate the desired replacement item.
✔ Exchanges are subject to availability. If the requested item is out of stock, we will issue a refund instead.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at contact@alphanovas.xyz. We will arrange for a replacement or full refund at no extra cost to you.

6. Contact Information

For any questions or assistance regarding our Refund & Return Policy, please reach out to us:

📍 Address: 48 Brynglas Road Street, Glyncoch, United Kingdom
📞 Phone: 077 4706 3421
📩 Email: contact@alphanovas.xyz
🌐 Website: https://alphanovas.xyz/