Sales Policy – ALPHANOVAS

Effective Date: February 24, 2025

At ALPHANOVAS, we are committed to providing a seamless and enjoyable shopping experience. This Sales Policy outlines the terms and conditions related to purchases, pricing, payments, promotions, and order fulfillment. By placing an order with us, you agree to the following terms.

1. Pricing & Payment

  • All prices on ALPHANOVAS are listed in GBP (£) and include applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice, but once an order is placed, the price is final.
  • Accepted payment methods:
    ✔ Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
    ✔ PayPal
    ✔ Other secure online payment options (as listed at checkout)
  • Payments must be completed before orders are processed and shipped.

2. Order Processing & Fulfillment

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays).
  • Customers will receive an order confirmation email after placing an order and a shipping confirmation email with tracking details once the order is dispatched.
  • If an item is out of stock after purchase, we will notify you immediately to offer an alternative product or a full refund.

3. Shipping & Delivery

  • Domestic & International Shipping: We offer worldwide shipping with varying delivery times depending on the destination.
  • Estimated delivery time:
    ✔ UK Orders: 3-7 business days
    ✔ International Orders: 7-15 business days
  • Shipping fees are calculated at checkout based on location and selected shipping method.
  • ALPHANOVAS is not responsible for delays caused by customs, holidays, or unforeseen circumstances.

4. Order Changes & Cancellations

  • Customers may request order modifications or cancellations within 12 hours of placing an order by contacting contact@alphanovas.xyz.
  • Once an order is processed and shipped, it cannot be canceled.

5. Promotions & Discounts

  • Promotional offers, discounts, and coupon codes are subject to specific terms and conditions.
  • Discounts cannot be combined unless explicitly stated.
  • ALPHANOVAS reserves the right to modify or discontinue any promotions at any time.

6. Returns & Refunds

  • For details on returning an item, please refer to our Refund & Return Policy.
  • Only eligible items in unused and original condition can be returned within 30 days of receipt.
  • Refunds will be issued to the original payment method.

7. Warranty & Product Guarantee

  • All ALPHANOVAS handbags come with a quality guarantee.
  • If you receive a defective product, contact us within 48 hours of delivery for a replacement or refund.

8. Customer Support

For any questions regarding your purchase, order tracking, or general inquiries, reach out to us:

📍 Address: 48 Brynglas Road Street, Glyncoch, United Kingdom
📞 Phone: 077 4706 3421
📩 Email: contact@alphanovas.xyz
🌐 Website: https://alphanovas.xyz/