Payment Policy – ALPHANOVAS

Effective Date: February 24, 2025

At ALPHANOVAS, we ensure a secure, seamless, and transparent payment process for all our customers. This Payment Policy outlines the accepted payment methods, billing process, and security measures in place to protect your financial information.

1. Accepted Payment Methods

We accept the following payment options for all orders placed on ALPHANOVAS:

✔ Credit/Debit Cards – Visa, MasterCard, American Express, Discover
✔ PayPal – Secure online transactions with buyer protection
✔ Apple Pay / Google Pay – Fast and convenient mobile payments
✔ Other Secure Online Payment Gateways – Based on availability at checkout

2. Payment Processing & Billing

  • Immediate Payment Requirement: All orders must be paid in full before processing and shipping.
  • Currency: All transactions are processed in GBP (£) unless otherwise stated. Customers using other currencies may be subject to exchange rate variations by their payment provider.
  • Billing Information: Ensure that your billing details match your payment method to avoid processing delays.
  • Failed Transactions: If a payment fails, please check with your bank or use an alternative method. Orders will not be confirmed until payment is successfully received.

3. Secure Transactions & Data Protection

  • ALPHANOVAS uses SSL encryption to ensure all transactions are secure and confidential.
  • We do not store or share your payment details. All transactions are processed by trusted third-party payment gateways.
  • If we suspect fraudulent activity, we reserve the right to cancel any order and contact the customer for verification.

4. Payment Issues & Disputes

  • If your payment is declined, please:
    🔹 Check your card details for accuracy
    🔹 Ensure sufficient funds are available
    🔹 Contact your bank to authorize the transaction
  • For any billing discrepancies or disputes, please reach out to us within 7 days of your purchase at contact@alphanovas.xyz.

5. Refunds & Cancellations

  • Payments for eligible returns and cancellations will be refunded to the original payment method.
  • Refund processing time: 5-7 business days (subject to the bank/payment provider).
  • For full details, refer to our Refund & Return Policy.

6. Contact Us

For payment-related queries or assistance, please contact our support team:

📍 Address: 48 Brynglas Road Street, Glyncoch, United Kingdom
📞 Phone: 077 4706 3421
📩 Email: contact@alphanovas.xyz
🌐 Website: https://alphanovas.xyz/